Treasury Payments Administrator

Job Description

Join our Finance Department in Cape Town as a Treasury Payments Administrator and embark on an exciting journey with Mukuru!

As a Treasury Payments Administrator, your primary responsibility is to precisely process deposits and execute send-to-bank transactions for agent account management. You will play a crucial role in ensuring seamless payments allocations, processing refunds, and resolving payment queries, all while enhancing the overall payment experience. Reporting directly to the Payments Team Lead, this role involves internal liaison with the Treasury Team and external liaison with 3rd parties.

Duties and Responsibilities (Includes but are not limited to):

• To resolve payment queries to ensure timeously release of orders.
• To deliver Excellent customer Experience by owning resolution of queries and proactively sharing best practice with the team
• To review and verify payments and deposits.
• Liaise with treasury to release the orders.
• To check payments and transfers to ensure allocations are made timeously.
• To prepare and process electronic transfers and payments.
• To capture, confirm and submit payments and deposits.
• To reconcile accounts payable transactions.
• To ensure that all queries or payments requests are resolved within the SLA.
• To proactively raise any matters that may delay processing of payments which may affect a customer’s ability to trade and finding solutions to resolve and communicate the same in order to manage client’s expectation.
• To accurately prepare and submit bank charges to finance for payment.
• To accurately reconcile payable transactions
• To manually enter all deposits and payments when the automated processes fail
• To share monthly report with the Payments Team Lead to cross check
• To provide support to the treasury team
• To assist with Ad-Hoc requests from time to time
• Assist and support the team with inbound/outbound and admin requirements.
• Act as backup for colleagues when required.
• To manage own professional and self-development
• Attend weekly team meetings with Payments Team Lead
• Attend monthly performance meeting with Payments Team Lead
• Attend all required training courses for new products.

Key Requirements:

• Grade 12 / or equivalent (Essential)
• Degree/diploma (Desirable)
• 1-2 years’ experience in an Accounting / Treasury environment (Essential)
• 6 months experience with QlikView, Salesforce, Blue Admin (Essential)
• Knowledge of money transfer procedures
• Knowledge of online banking
• Knowledge of Systems
• Knowledge Of the required service offering
• Knowledge of AML practices

Additional Skills:

• Proficient with MS Office, particularly Excel
• Attention to detail.
• Organisational & administrative skills
• Time management Skills
• Telephone skills
• Verbal and written communication skills